Aberdeen Jobcentre teams worked together to deliver exceptional outcomes in challenging circumstances in 2022 and 2023. Over 300 people were resettled from Afghanistan into hotels in the city, joined by a further 800 Ukrainians. The site leapt into action, motivated by the urgent need of these claimants, and the will to maintain their previously excellent service to their existing claimants. All job roles were involved, in the initial outreach and information gathering, the new claims requirements, personalised mapping of complex needs and employability plans, liaising with employers, and effective partnership working with the Local Authority, Home Office, Scottish Government and other local agencies.