Excellence in Delivery Award Shortlist

A Skilled Civil Service

   Sponsored by

Border Force Operations - Israel/Occupied Palestinian Territories Crisis Response

Home Office

On October 7 the Israeli Government declared a state-of-emergency and began response plans. Within days a major response operation was implemented by the UK-Government to assist British-Nationals and bring them to safety. Border Force (BF) had to deliver immediate readiness for repatriation flights. To ensure the safety and security of citizens, and integrity of the border – BF took the UK Border to the region. Hundreds were brought to safety. An exemplar of excellence in delivery.

Fraud Policy Unit Team

Home Office

Delivery of the national Fraud Strategy, with ambitious actions across Government, law enforcement and industry. The Strategy was published in May 2023, with a target of a 10% reduction in fraud. Key actions since delivered include agreeing an Online Fraud Charter with leading tech companies, hosting a Global Fraud Summit, launching a major public awareness campaign and the creation of a National Fraud Squad to uplift policing resource. The Strategy target has since been exceeded with a 17% drop in fraud on 2019 levels (at the time of nomination), with 600,000 fewer frauds in 2023 than there were at the time of the Strategy launch.

White Mail Vulnerability Solution

Department for Work and Pensions

Our white mail vulnerability solution is using AI to get to DWP’s most vulnerable customers quickly. We receive 8 million unstructured or handwritten letters every year from citizens requesting support including some needing urgent help. Due to the volume, whitemail related service-level agreements were previously frequently missed.
The Whitemail solution processes all letters (25,000 per day) the same day they are received, interprets the content, and prioritizes letters from the most vulnerable citizens. These letters can then be actioned at pace, ensuring DWP Operations colleagues can get help to where it’s needed as fast as possible.