Delivering for Citizens Award Shortlist
An Ambitious Civil Service
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Consular Teams from British Embassies in Seoul, Tokyo and Jakarta
Foreign, Commonwealth and Development Office
In August 2023, 43,000 young people from 158 countries joined the 25th World Scout Jamboree in South Korea. The UK contingent was the largest, with 4,300 Scouts aged 14-20. Beset with challenges, and with the world watching, the Jamboree was cancelled mid-event, following a heatwave, flooding, and an incoming typhoon. Our consular staff, drawn from across the region, supported UK Scouts on over 50 serious consular assistance cases. The Embassy worked at pace to find alternative accommodation and build a programme of events in Seoul. These actions secured the safety of UK Scouts and garnered much positive feedback for HMG.

DWP East Scotland Operational Delivery Group for Partnership Working
Department for Work and Pensions
Care for our customers lies at the heart of everything we do. Our district had been particularly affected by homelessness, a complex issue that required a multi-faceted approach where we could benefit from knowledge held by others, and they could benefit from ours. Through building relationships with those who also prize the wellbeing of our most vulnerable customers, leading upskilling on common issues that affect customers’ payments, and strengthening connections between key agencies and named DWP contacts, we prevented evictions, strengthened trust in DWP services, and most importantly, built a greater shared ability to help those who need it most.

Help Gran Stop Spam
Information Commissioner's Office
The ICO identified older and situationally vulnerable people being targeted by unlawful predatory marketing calls. We wanted to protect people from predatory calls by empowering the public to register with the Telephone Preference Service (TPS), increasing the number of nuisance calls reported and showcasing our work in this area. Our campaign included social media creative using the tagline ‘Help Gran Stop Spam’ as well as case studies in the press, support from external partners and an improved website journey and SEO. The campaign received positive media sentiment and prompted a 366% rise in TPS registrations in the first three days.