Creative Solutions Award Shortlist

An Innovative Civil Service

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Geospatial Commission: NUAR One-team

Department for Science, Innovation and Technology

There are approximately 4 million kilometres of underground pipes and cables nationally and a hole dug every 7 seconds installing and maintaining them. Asset owners are legally required to share location data supporting ‘safe digging,’ but with no standardised approach, multiple organisations must be contacted for every dig. That is why the Geospatial Commission is building The National Underground Asset Register – a digital map of underground pipes and cables, that gives planners and excavators instant access to the data they need to work safely, reducing a 6.1-day process to 60 seconds, providing estimated economic benefits of over £400m annually.

SCA NINO Team

HM Revenue & Customs

“I added my NINo to iPhone wallet within 2 minutes as digital access makes thing easier to manage in a busy life, thanks”. Words of people who used the new NINO services, to securely access their NINO when they need it so they can get things done with minimal effort. SCA NINO project collaborated cross departmentally to deliver the biggest change to HMRC NINO processes in over 40 years, building 3 new digital services in 24 months that have been used by over 2m people and enabled 16-20 years to self-serve where they previously were unable.

Suffolk supported families

Department for Work and Pensions

Suffolk Supported Families have been pioneering positive change for vulnerable and complex families on behalf of Suffolk jobcentres since 2012, putting innovation at the core of everything they do the team successfully support, coach and mentor families identified as living in crisis and have achieved excellent outcomes for some of the most complex communities in their County. Working in close collaboration with the local authorities, other government agencies and key charitable and community stakeholders the team have broken through barriers and overcome multigenerational dependency on benefits and social justice services. The team, although small, is achieving monumental outcomes.