Virtual Machine Environment- Replacement (Jobseekers Allowance), Department for Work and Pensions
The project to replace DWP's benefit systems within the UK's National Critical Infrastructure was the biggest in Europe. As well as these systems being old, replacement of the systems was necessary to enable future welfare policy changes to be implemented. This was undertaken as an in-house exercise between DWP Digital and Service Planning and Delivery colleagues, requiring precision in planning and execution with zero disruption to DWP benefit operations. The latest system, Jobseekers Allowance, was to be replaced in the peak of the COVID-19 pandemic. The outcomes achieved have been independently recognised by Internal Audit and Senior Officials.