Nabeeha Ahmed, Ministry of Justice
During COVID-19, Nabeeha played a vital leadership role in facilitating technology changes and training to enable remote working for MoJ colleagues. Nabeeha managed the rollout of MS Teams across the department, collaborating with suppliers and partners to ensure the service was fully supported in time for lockdown. So that colleagues could make the most of MS Teams, Nabeeha drove a change-management cycle for the rollout: she defined the approach for communicating with colleagues about MS Teams, arranged for the provision of learning materials, and organised training delivery. The software was rolled out successfully with approximately 38,000 colleagues installing and using it quickly and easily. Over 4,000 colleagues joined the training sessions and gave very positive feedback. Colleagues received information about technology releases in a timely and consumable manner, and MoJ saved £45,000 in change management costs due to the service arrangement set up by Nabeeha.