The Isolation Note; DHSC (Alexander Peck), DWP (Ailsa McGinty, David Long), NHSX (Diane Baynham), NHSD (James Higgott), Cross-government
Nominated for the Health Tech Awards 2020, the Isolation Note is an example of Civil Service collaboration at its best. The Isolation Note was introduced at the start of the pandemic as a digital means by which individuals can certify absence from work for COVID-19 reasons via NHS111 Online, and is pragmatic, creative and flexible solution to mitigate complications arising from COVID-19 for citizens, GPs, employers and benefit claimants. Available UK-wide, more than 2 million Isolation Notes have been issued (correct as of December 2020) and the system has been adapted and adjusted to reflect the latest requirements and guidance from the Government. The Isolation Note's introduction has empowered citizens; protected GP clinical time; safeguarded access to and payment of benefits; and given needed reassurance to employers and employees. The initiative has also provided valuable lessons and acted as a springboard for future government improvements around certification requirements.