‘Lest we forget’ is the creed by which we live in the Battle of Britain Memorial Flight. Diane Law-Crookes, administration assistant, exemplifies this in her selfless, nurturing and caring attitude towards WW2 veterans in the evening of their life, making their lives relevant and visible to everyone. These individuals were particularly threatened by COVID-19 and, irrespective of this, Diane ensured that every possible contact with them was maintained (safely and adhering to COVID-19 restrictions). COVID-19 challenged this, but Diane undertook every measure to ensure contact was maintained and never lost.