Department of Health and Social Care

The COVID Pass programme team delivered the Digital NHS COVID Pass and non-digital service in 5 weeks, integrating the digital version of the COVID Pass with the NHS App, to deliver an easy to use and innovative solution for demonstrating COVID-19 status.

The NHS COVID Pass is now recognised for travel in over 75 countries, and has been used domestically at over 200 events in England including major events like EURO2020 and Wimbledon.

Led and developed by an integrated team across NHSX and NHS Digital along with a range of supporting delivery partners, the programme has increased users from 2 million to over 19 million in under 7 months. Additionally, a new bespoke 119 call centre team has been set up to facilitate inclusive customer service.