Consular Assistance Department

Consular Assistance Department

Foreign and Commonwealth Office |

Consular Assistance Department develops policy and provides advice to a global network of consular officers; and directly to the families of British nationals in trouble overseas. Our department also has a Response Centre which runs 24/7 to provide out of hours cover for Embassies across the globe. As a Department of nearly 100 individuals, we constantly flex resources to deliver for customers, while maintaining a strong focus on staff wellbeing and resilience. Over the last 12 months our Department has successfully supported many extremely complex cases including: kidnaps; the return of vulnerable children to the UK; and the release of high profile detainees in India and Ethiopia. We have also supported many of the 23,000 new consular cases annually – including rape and sexual assault, hospitalisations, and detentions. Our Department works innovatively, with several experts seconded to support teams; social workers; a human rights adviser; and a Met Police embed. We have a clear focus on staff wellbeing, providing access to a psychologist 2 days a month and a number of resilience initiatives. This effort results in a productive, resilient and agile Department, providing excellent front line support to British nationals overseas at their most vulnerable.