Commercial Team, People and Locations Programme
Department for Work and Pensions |
The People and Locations Programme was a pioneering Programme that simultaneously exited a 20 year PFI contract; delivered over 650 new leases and six commercial contracts; delivering fundamental changes to the DWP Estate. The Programme will generate savings of £1.4bn to the exchequer, yet the service to society’s most vulnerable people was neither disrupted nor compromised. The commercial part of the Programme was led by Irene Masterton, who utilised her exceptional career experience in property portfolio management.
Irene developed and introduced a new, innovative yet commercially advantageous Estates Target Operating Model. Working closely with stakeholders to develop the strategy, she procured new suppliers and managed the new model transition. The challenge of moving from a single PFI supplier to an integrated management supplier chain with an overarching management contract was both complex and complicated. That it was delivered to time with no major operational issues at the contract cut-over is testament to the diligence of the team. The tough negotiations led by Irene with the outgoing supplier are typified in the department’s going to dispute resolution on the value of the furniture, fittings and equipment rather than settling on a supplier figure that is neither realistic nor value for money.